Privacy Policy

Information We Collect

Tortoise Shell Systems, LLC collects information from you in several ways, including when you:

• Request a quote or book a discovery call through our website
• Submit a contact or project inquiry form
• Enter into a service agreement for video production or software development
• Provide scripts, brand assets, course materials, or other content for production
• Communicate with us by phone, email, or SMS
• Visit our website at torshesys.com

Personal information collected may include your name, business name, email address, phone number, and details about your project, platform, and content production needs.

How We Use Your Information

The information we collect is used to:

• Scope, quote, and deliver video production, software development, and training guide projects
• Communicate with you about your project, milestones, revisions, and deliverables
• Send SMS/text messages you have opted in to receive
• Share resources and updates relevant to your work as a language learning professional or educator
• Maintain records of project engagements and delivery history
• Improve our production quality, toolchains, and creative processes over time

We do not use your information for purposes unrelated to the services you engaged or inquired about, and we do not sell or rent your information to any third party.

Client Content & Confidentiality

In delivering production and development services, Tortoise Shell Systems, LLC may receive and handle client-supplied materials including scripts, brand guidelines, course curricula, instructional designs, recorded audio, and proprietary educational content. All such materials are treated as strictly confidential and are used exclusively to produce the agreed deliverables.

Client content is never shared with third parties, used in our promotional materials or public portfolios, or referenced in case studies without your explicit written consent. We recognize that curriculum and educational methodology represent significant intellectual investment for language learning professionals.

Upon project completion or termination, client-supplied materials are returned or deleted per the terms of the project agreement.

No Sharing of SMS Opt-In Data

Tortoise Shell Systems, LLC explicitly confirms that:

• No mobile opt-in data or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes.
• SMS opt-in information is used solely to communicate with you about your engagement with Tortoise Shell Systems, LLC.
• Opting in to SMS messaging does not result in your contact information being transferred to any other database, list, or marketing partner.

This policy is maintained in compliance with CTIA guidelines and carrier requirements for business SMS messaging.

Data Categories We Handle

The following table describes the categories of data we collect, how they are used, and whether they are shared with any third party:

Cookies & Tracking

Our website uses cookies and similar tracking technologies to understand how visitors interact with our site, measure page performance, and improve the user experience. Cookies may be set by Tortoise Shell Systems, LLC directly or by third-party analytics services such as Google Analytics.

You may control cookie preferences through your browser settings. Note that disabling cookies may affect some website functionality. We do not use cookies for advertising targeting or cross-site behavioral tracking.

Third-Party Services

Tortoise Shell Systems, LLC uses the following categories of third-party tools in delivering our services. Each operates under its own privacy policy and data handling terms:

• AI & Video Production Tools — We use AI animation and video generation platforms as part of our production pipeline. Client-supplied content is not used to train or improve these tools beyond what is required for your specific project.
• Communication & Scheduling Tools — We use scheduling and CRM tools to manage client appointments and project timelines. Phone numbers are not shared with these platforms for marketing purposes.
• Cloud File Storage — Project files, drafts, and final deliverables are stored in secure cloud environments during production. Access is limited to project participants.
• Payment Processing — Payments are handled through a secure third-party payment processor. We do not store payment card information directly.

We do not authorize any third-party service to use your personal information or client content for their own marketing or promotional purposes.

Data Retention

We retain your personal information for as long as necessary to deliver the services you engaged us for, comply with legal obligations, and maintain records relevant to our business. Client-supplied production materials are retained during the active project and for a reasonable archival period after delivery, unless you request earlier deletion.

You may request deletion of your personal information or production materials at any time by contacting us at adnan@torshesys.com.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information or client-supplied materials
• Opt out of SMS communications at any time by texting STOP
• Opt out of marketing emails by using the unsubscribe link in any email we send

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond within a reasonable timeframe.

Security

Tortoise Shell Systems, LLC implements appropriate technical and organizational measures to protect your personal information and client-supplied content from unauthorized access, alteration, disclosure, or destruction. These measures include access controls on project files and communication systems, encrypted file transfer where applicable, and limited internal access to client materials.

No method of transmission over the internet is completely secure. While we implement commercially reasonable safeguards, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable law.

Children's Privacy

Tortoise Shell Systems, LLC does not knowingly collect personal information from individuals under the age of 18. Our services are intended solely for adult professionals and businesses. Note that while we produce educational content that may ultimately be viewed by learners of all ages, all contracting relationships are with adult clients. If you believe we have inadvertently collected personal information from a minor, please contact us immediately and we will take steps to delete that information.

Changes to This Policy

Tortoise Shell Systems, LLC reserves the right to update this Privacy Policy at any time. Changes will be posted to our website with an updated effective date. We encourage you to review this policy periodically. Continued use of our services following the posting of changes constitutes your acceptance of those changes.